Refund policy

At Averli (https://averli.shop), your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and fair return process.

1. Return Period
We accept return requests within 30 days of receiving your order.

2. Return Eligibility
To be eligible for a return:

• The item must be unused and in its original packaging.
  
  

• You must provide proof of purchase (order number or receipt).
  
  

• Items returned without prior approval will not be accepted.
  
  

3. How to Request a Return
To start a return, contact us at:
📧 support@averli.shop

Our team will provide:

• Return authorization
  
  

• Return address (U.S. fulfillment center)
  
  

• Instructions for sending your product back
  
  

4. Damaged, Wrong, or Defective Items
Inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at support@averli.shop. We will resolve the issue promptly.

5. Non-Returnable Items
Returns are not accepted for:

• Personal use items (e.g., skincare, beauty, hygiene products) once opened
  
  

• Custom or personalized products
  
  

• Gift cards
  
  

• Discounted or sale items
  
  

If unsure whether an item is returnable, contact us before sending it back.

6. Exchanges
To exchange an item, request a return and place a new order for the product you want once the return is approved.

7. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method within 10 business days.
  
  

• Your bank or card issuer may require additional processing time.
  
  

• If more than 15 business days have passed since approval, contact us at support@averli.shop.
  
  

8. Return Shipping Costs
Return shipping is covered by the customer, unless the item arrived damaged or incorrect.

• Defective or wrong items: return shipping is free.
  
  

Last Updated: MAY 2026
Averli — https://averli.shop